Reputation Shield
Capture reviews at the right moment, route unhappy customers to private resolution, and reply in your brand voice — automatically. Keep fresh, recent 5-star reviews flowing so you win local visibility and convert more inbound leads without extra ad spend.
Benefits
Why you Need this Service
Benefits
Why you Need this Service
01.
Protect revenue
01.
Protect revenue
02.
Win the 90-day window
02.
Win the 90-day window
03.
Customer-friendly by design
03.
Customer-friendly by design
04.
Close the response gap
04.
Close the response gap
05.
Build defensible local SEO
05.
Build defensible local SEO
06.
Brand-safe & compliant
06.
Brand-safe & compliant
Benefits
Why you Need this Service
01.
Protect revenue
02.
Win the 90-day window
03.
Customer-friendly by design
04.
Close the response gap
05.
Build defensible local SEO
06.
Brand-safe & compliant
Service Details
What We Do
Reputation Management is a comprehensive solution designed to help businesses increase their online reputation, enhance customer trust, and drive more sales. By automating key aspects of review management, we make it easier than ever to collect, respond to, and optimise reviews.
Review Collection & Requests:
Outbound (SMS, conversation-led): A short, friendly AI chat confirms satisfaction first (1-5). If the customer rates 4-5, the AI shares your Google review link and wraps with a thank-you. If 1-3, it pivots into private feedback and alerts your team for fast follow-up.
On-site (QR/NFC, tap-to-rate): Scanning/tapping opens a rating fork. 4-5 routes to the public review page; 1-3 opens a private resolution form (customers can still choose to post publicly to keep things compliant).
Intercept & Resolve:
Private rating-fork flow: happy clients go straight to Google; at-risk experiences trigger a private ticket and escalation macros.
Authentic Owner-Style Replies:
Human-supervised AI replies to every public review in your voice, with playbooks for positive, neutral, and tricky cases.
Monitoring & Insights:
Live dashboards for volume, recency, and sentiment, plus weekly micro-wins and monthly scorecards.
Local SEO Focus:
Recency and response behaviour signal active care and help you stand out in Maps and local results.
Service Details
What We Do
Reputation Management is a comprehensive solution designed to help businesses increase their online reputation, enhance customer trust, and drive more sales. By automating key aspects of review management, we make it easier than ever to collect, respond to, and optimise reviews.
Review Collection & Requests:
Outbound (SMS, conversation-led): A short, friendly AI chat confirms satisfaction first (1-5). If the customer rates 4-5, the AI shares your Google review link and wraps with a thank-you. If 1-3, it pivots into private feedback and alerts your team for fast follow-up.
On-site (QR/NFC, tap-to-rate): Scanning/tapping opens a rating fork. 4-5 routes to the public review page; 1-3 opens a private resolution form (customers can still choose to post publicly to keep things compliant).
Intercept & Resolve:
Private rating-fork flow: happy clients go straight to Google; at-risk experiences trigger a private ticket and escalation macros.
Authentic Owner-Style Replies:
Human-supervised AI replies to every public review in your voice, with playbooks for positive, neutral, and tricky cases.
Monitoring & Insights:
Live dashboards for volume, recency, and sentiment, plus weekly micro-wins and monthly scorecards.
Local SEO Focus:
Recency and response behaviour signal active care and help you stand out in Maps and local results.
How We Work
Our 4 Stage Process
How We Work
Our 4 Stage Process
How We Work
Our 4 Stage Process
01
Step
01
Discovery (Days 1–3)
Audit current reviews, response habits, touchpoints and consent. Connect CRM/helpdesk, calendars, and brand-voice guide. Baseline rating, last-90-day velocity, and per-location volume.
01
Step
01
Discovery (Days 1–3)
Audit current reviews, response habits, touchpoints and consent. Connect CRM/helpdesk, calendars, and brand-voice guide. Baseline rating, last-90-day velocity, and per-location volume.
Step
01
Discovery (Days 1–3)
Audit current reviews, response habits, touchpoints and consent. Connect CRM/helpdesk, calendars, and brand-voice guide. Baseline rating, last-90-day velocity, and per-location volume.
02
Step
02
Strategy (Days 3–7)
Design compliant SMS conversation flows and QR/NFC capture. Define rating thresholds (4–5 → public review; 1–3 → private path), reply governance (auto vs approve), and location routing.
02
Step
02
Strategy (Days 3–7)
Design compliant SMS conversation flows and QR/NFC capture. Define rating thresholds (4–5 → public review; 1–3 → private path), reply governance (auto vs approve), and location routing.
Step
02
Strategy (Days 3–7)
Design compliant SMS conversation flows and QR/NFC capture. Define rating thresholds (4–5 → public review; 1–3 → private path), reply governance (auto vs approve), and location routing.
03
Step
03
Implementation (Week 1)
Install the engine (SMS + optional QR/NFC assets). Link Google profiles. Train owner-style replies and escalation macros. Set throttling/timing rules.
03
Step
03
Implementation (Week 1)
Install the engine (SMS + optional QR/NFC assets). Link Google profiles. Train owner-style replies and escalation macros. Set throttling/timing rules.
Step
03
Implementation (Week 1)
Install the engine (SMS + optional QR/NFC assets). Link Google profiles. Train owner-style replies and escalation macros. Set throttling/timing rules.
04
Step
04
Monitoring & Optimisation (Weeks 2–12)
Share weekly wins with you; ensure 100% response coverage; tune timing, copy, and routing; quarterly strategy review with sentiment trends.
04
Step
04
Monitoring & Optimisation (Weeks 2–12)
Share weekly wins with you; ensure 100% response coverage; tune timing, copy, and routing; quarterly strategy review with sentiment trends.
Step
04
Monitoring & Optimisation (Weeks 2–12)
Share weekly wins with you; ensure 100% response coverage; tune timing, copy, and routing; quarterly strategy review with sentiment trends.
Why Choose Us
Why we are your best choice
Why Choose Us
Why we are your best choice
Outcome-driven
We focus on the few levers that actually move enquiries: steady review velocity, fast authentic replies, and private resolution for unhappy customers.
Outcome-driven
We focus on the few levers that actually move enquiries: steady review velocity, fast authentic replies, and private resolution for unhappy customers.
Brand-safe & Complient by design
GDPR/PECR-aligned flows, fair-ask requests (no gating or incentives) with one-tap opt-out in every message, and clear audit trails.
Brand-safe & Complient by design
GDPR/PECR-aligned flows, fair-ask requests (no gating or incentives) with one-tap opt-out in every message, and clear audit trails.
Human-supervised AI
Every public review gets an on-brand response in your voice. You choose governance: fully auto with guardrails, or approval queues for sensitive cases.
Human-supervised AI
Every public review gets an on-brand response in your voice. You choose governance: fully auto with guardrails, or approval queues for sensitive cases.
Partnership mindset
We operate like an extension of your team, not a vendor — aligned to outcomes and long-term reputation health, not ticket counts.
Partnership mindset
We operate like an extension of your team, not a vendor — aligned to outcomes and long-term reputation health, not ticket counts.
Conversation-first requests.
A quick SMS chat that checks satisfaction first. Happy clients are nudged to review publicly; at-risk ones are routed to a private fix.
Conversation-first requests.
A quick SMS chat that checks satisfaction first. Happy clients are nudged to review publicly; at-risk ones are routed to a private fix.
Clear ownership & support
One point of contact, proactive weekly “micro-wins”, and monthly trend reviews so you always know what’s improving and why.
Clear ownership & support
One point of contact, proactive weekly “micro-wins”, and monthly trend reviews so you always know what’s improving and why.
Why Choose Us
Why we are your best choice
Outcome-driven
We focus on the few levers that actually move enquiries: steady review velocity, fast authentic replies, and private resolution for unhappy customers.
Brand-safe & Complient by design
GDPR/PECR-aligned flows, fair-ask requests (no gating or incentives) with one-tap opt-out in every message, and clear audit trails.
Human-supervised AI
Every public review gets an on-brand response in your voice. You choose governance: fully auto with guardrails, or approval queues for sensitive cases.
Partnership mindset
We operate like an extension of your team, not a vendor — aligned to outcomes and long-term reputation health, not ticket counts.
Conversation-first requests.
A quick SMS chat that checks satisfaction first. Happy clients are nudged to review publicly; at-risk ones are routed to a private fix.
Clear ownership & support
One point of contact, proactive weekly “micro-wins”, and monthly trend reviews so you always know what’s improving and why.
Frequently Asked Questions
Got Questions? We've Got Answers!
Frequently Asked Questions
Got Questions? We've Got Answers!
What is review automation and how does it work?
What is review automation and how does it work?
Do you match our tone of voice?
Do you match our tone of voice?
Can we choose which platforms to prioritise?
Can we choose which platforms to prioritise?
Do you ask everyone or just happy clients?
Do you ask everyone or just happy clients?
Who approves replies?
Who approves replies?
How quickly will we see results?
How quickly will we see results?
How is data handled?
How is data handled?
Frequently Asked Questions